E38 Privacy Policy - Your Data Protection & Privacy

We are committed to protecting the privacy of Malaysian players with full transparency around the collection and use of personal information.

Create Account FAQ

Information Collected

We collect various types of information to facilitate platform use and meet service requirements:

Account information — such as your name, email address, phone number, and profile details provided during registration.
Device and browser information — including device type, IP address, browser type, and other technical details.
Local payment transaction information in MYR for deposit and withdrawal management.
Cookies and similar technologies that help enhance the user experience and analyse website performance.
Usage data — records of login activity, betting, promotions, and other interactions with the platform.

Purpose of Data Use

Information collected is used for the following purposes:

Managing and operating user accounts securely.
Processing deposit and withdrawal transactions efficiently and promptly.
Enhancing the user experience through personalised promotions and content.
Complying with applicable laws and regulations, including the detection of fraudulent activity.
Providing responsive and accurate customer support.
Analysing platform usage trends to support new product development.

Cookies & Tracking Technologies

E38 uses cookies and other tracking technologies to:

Ensuring secure and seamless login sessions.
Personalising content and monitoring website performance.
Recognising returning users and retaining user preferences.

Users can manage cookie settings through their browser, though changes to these settings may affect the platform experience.

Data Storage & Security

All your information is stored securely using SSL encryption technology and the latest security protocols. e38 maintains strict security procedures to prevent unauthorised access, data loss, or misuse.

Account data, transactions, and activity are retained for as long as necessary to fulfil legal and operational requirements. You have the right to request correction or deletion of your data in accordance with applicable laws.

Sharing Information with Third Parties

E38 will not sell your personal information to third parties. However, we may share data with:

Payment service providers for processing financial transactions.
Regulatory authorities to ensure compliance with applicable laws.
Technology vendors that assist in platform operations, including data management and technical support.

We ensure that relevant third parties adhere to strict data privacy and security standards.

User Rights Over Personal Data

As an e38 user, you have the right to:

Access your personal information that we hold.
Correction inaccurate or outdated data.
Deletion personal data, subject to legal and platform operational requirements.
Disclaimer the use of your data for specific marketing purposes.

Requests relating to these rights can be submitted through our customer support team via the official email address: [email protected]